Tech Support With Aloha
Local, affordable, certified IT support on Molokai. Certified Website design, development, and deployment for Hawaii businesses.
Create an account to get help, its free.
"To serve Hawai'i's tech needs with integrity, respect, and aloha that stems from following Jesus.""
Managed Services for Home & Business
Elevate your tech experience today.
Everything an in-house IT would do, for less. Experience seamless tech support, proactive system maintenance, and robust security solutions, all tailored to your home and business needs.
Create an account to get startedWhat is an MSP?
- Proactive Fix/Break Service
- Never worry about paying for labor again, with our MSP Pro plans.
- User Management
- For our business customers, we offer user management for your employees. They'll have access to what they need and no more.
- Device maintenance and Management
- System updates, security patches, and more. We'll keep your devices running smoothly and securely. We offer quick assistance via remote access, or in-person if needed.
Certfications
Certified to Kokua
John Puaoi the Owner & Operator of JP Tech holds several certifications in the IT field and web/app development. We are also accredited by the Better Business Bureau. We've been in operation since 2018.
- Google IT Support Professional Certificate
John is the holder of this certification, which is a 5-course certificate, developed by Google and hosted on Coursera. Most of his knowledge was self-taught, but this certification helped him fill in the gaps.
- Web Developement Certifications
John is the holder of several certifications in web development, including the following: Responsive Web Design, JavaScript Algorithms and Data Structures, and Mastering Nuxt.
- BBB Accredited Business
JP Tech is an accredited business with the Better Business Bureau. We have an A+ rating, and have been accredited since August 2021.
Testimonials
customers have benefited from our Kokua
“Recently I broke my aux jack in my iPad. I spoke to John if he could help me. John was able to fix my issue in less than two hours. I highly recommend John Puaoi, for your computer/iPad he’s awesome.”
“John did a great job helping us when we lost all our files. He was able to restore everything, secure our system, offer advice on storage and improve speed. He answers calls quickly and we are appreciative of John's services.”
“John is knowledgeable, professional, and skilled at figuring out whats wrong with my laptop. I have resisted getting a smart phone, still using a flip phone and after using John I will now buy a smart phone and have John teach me how the device works. I've been waiting for someone like John to help with problems on my computer for a long time here on Molokai. He is the best, and his prices are very, very reasonable.”
“John is very experienced. His knowledge of Mac,help revive my laptop. It was running slow and all those pop ups. He helped cleaned up my computer. He even recommended what I should and should not have ☺️☺️so thank for him help me to download a file I had no clue how to do.. BIG MAHALO TO YOU. JOHN IS MY GO TO TECH..👍🏽👍🏽👏🏽👏🏽”
“Very personable; did an excellent job eliminating unnecessary “stuff” on my laptop. Now it’s running the way it should. Totally satisfied and am glad to recommend this young man.”
“John redesigned our 10 year old website with a clean updated look that works on all devices. we highly recommend John and will use him again.”
“So my computer recently went black and Nothing worked!!! So John did such an awesome job with my computer it’s now better then ever!!! Please go see him if ever you need help with your computer!!! You will not be disappointed!!!”
“John is knowledgeable about Macs and PCs as well as software and hardware issues. He identified a hardware safety issue on my computer and suggested solutions. He worked on a software issue getting three computers to communicate and backup to a backup disk. He eliminates a lot of the jargon of IT and I could understand the issues and what needs to be done and why. He is solid.”
JP Tech App
Custom Ticketing System
We built a custom ticketing system for the the JP Tech App, so you know exactly where we are in providing a solution to your problem.
- Available on any device.
- Our ticketing system and app is available on any device. Just go to app.johnpuaoi.tech and click install when prompted.
- Realtime updates.
- Whenever any changes are made to your ticket, you will see it in realtime. Track progress, billing, and more.
- Built in Chat
- Chat with our team in realtime. No need to wait for an email response. Never go hunting for an email again.
- Easy Billing & Task Tracking
- You'll be able to see exactly what you're being billed for and the progress of each task. When your ticket is closed you'll receive a link to pay online.
- Easy to use interface.
- Our ticketing system is easy to use. You'll be able to see all your tickets and their status.
- Secure & Private
- Your data is secure and private. We don't share your data with anyone.
Simple Billing
Online Payments
Customer support tickets utilize online payments. For support tickets, we don't charge unless we solve your problem. For our subscription products, your payment is processed automatically.
- Pay only when we solve your problem.
- We don't charge for support tickets unless we solve your problem. We charge for subscriptions automatically.
- Simple process
- You'll always receive invoices and receipts via email, along with payment links. They will also be available in the JP Tech App.
- Secure payments
- We've partnered with Stripe to provide secure payments. We never store your credit card information.
Get in touch
Creating an account is the first step to getting started. However, you can reach out to us directly using the contact information here.
John Puaoi (Owner & Operator)
- Phone number
- +1 808-774-8028 Office
- +1 808-658-1664 Cell
Tylor Tanaka (Marketing)
Luana Santiago (Administrative Assistant)
Message Us
- Message us on facebook
Address
JP Tech is based on Molokai and does not have a physical store, instead we work out of a home office.
Mailing
PO Box 239
Kualapuu, HI 96757
Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
- What are your hours of operation?
- We are open Monday through Friday from 8:30 AM to 2:30 PM. We are closed on weekends and holidays.
- What is your service area?
- We service not only our home island of Molokai, but all of Hawaii through remote support.
- Is this a hobby or full time gig?
- While we started as a sole proprietorship in 2018, we have since grown into a registered LLC in the state of Hawaii.
- View our LLC registration